Second Cup!

Heya my little bundles of coffee beans!

Special thanks goes out to all my followers who have sent me special requests of coffee establishments they want me to visit this week! From all the requests the majority of readers asked if I could review one particular place, this place being..... SECOND CUP.

So, as requested, this week I visited Second Cup and I was absolutely appalled by this particular store I visited. It was by far the worst establishment thus far.

This was my first time (that I can remember) ever going to Second Cup, I was expecting it to be similar to Starbucks and the ambiance was similar to Starbucks. The only difference was the Second Cup location, I felt was a cold and more sterile then Starbucks. I felt as though they were trying to be like Starbucks without actually copying them and it just didn't look good, warm and inviting; the way I think they tried to make their design. The store resembled my grandmothers house, it was really weird. Everything, and I mean everything, was either dark brown or white. There were dark brown couches with dark brown tables and chairs everywhere, there was also a random white wall standing on its own with an old-fashioned dark brown clock on top of it. In all, the ambiance was completely off, when I first walked into the establishment I felt like it was dull and boring and it made sense why I had never been there before; the music was so quite I didn't even notice there was music on at all; until I took the time to really listen.. it was just, in lack of better words, dead. (No bean point)

When I lined up at the counter there were two people ahead of me in line and there was only one employee working at the counter. The poor girl looked as though she was so overwhelmed that she was going to pass out. Finally, it was my turn (I had been in line at this point for over 15 minutes waiting) I first said hello and asked her why there were small symbols beside the Second Cup coffee blends, she then told me she had no idea why there was those "weird designs" she then told me how she was the worst person to ask because (even though she was working) she hadn't been a trained employee yet. I continued the conversation by asking her if she could make my medium double double with almond milk, she said "one second let me ask" I then see her leaving the counter and asking someone (who I thought was a customer) if she could give me almond milk with my coffee. The employee at the counter then came back and told me she could, she punched my order into the cash register and it came to around $7.00 and I looked at her (very confused) and asked why my drink was so expensive, she then looked and noticed she had put the wrong drink in the cash register and charged me for it twice. She proceeded by changing the order and charging me the correct amount: $2.15 for my medium double double. (no bean point)

Once I received my coffee, I wanted to see why she went to a customer to ask if I could have almond milk in my coffee, I then realized that it wasn't a customer she asked, it was another employee who was laying on the couch talking to one of her friend. I figured it was an employee because she was dressed in all black and wore a Second Cup apron. She decided it would be okay to lay out and relax while this poor girl who hadn't been trained yet was taking all the orders and making all the drinks on her own. This employee (who I would assume was there to train the girl at the counter) was sprawled out on a couch, during business hours, talking to her girlfriend and absolutely not doing her job. I was/am infuriated. (No bean point)

As I was about to sip my coffee I noticed my coffee cup was ridiculously dirty and it wasn't from my hands, it had been dirtied from who knows what before I bought it. Once I went home I put my coffee in a glass cup and drank it. The only good thing I got from this experience was the poor girl made a pretty good cup of coffee, so good for her. ( 1 bean point)

Although the flavour of the coffee was good, I think it was highly over priced considering how my experience went. If it were up to me, I wouldn't go back to any Second Cup location for the rest of my life. It was that bad. (no bean point)

No drive-thru option available. No extra points allotted due to poor location and nothing to substitute the drive-thru option. (no bean point)

Now it's time for the run-down:

Flavour: 1 bean point

Price: 0 bean point

Ambiance: 0 bean point

Drive-Thru: 0 bean point

Customer Service: 0 bean point

Total Score: 1/5 total bean points!

What do you think? Have you ever tried Second Cup? Let me know!

Next week's location.......... Faema Caffè! Stay tuned!

Reminder:
Last week: Illy Caffè's score: 4.5/5 Bean Points
Two weeks ago: Starbucks' score: 3/5 Bean Points
Three weeks ago: Tim Hortons' score: 2.5/5 Bean Points


Until next week!

Stay Caffeinated.


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